Terms & Conditions

LaunchLink Company Terms and Conditions
Last updated: February 2026

1. Overview

LaunchLink (“LaunchLink”, “we”, “our”, or “us”) operates an online platform that enables organisations and individuals acting in a business capacity (“Companies”) to identify, connect with, and engage independent professionals (“Experts”).

The LaunchLink platform provides a technology-enabled marketplace facilitating introductions, communications, scheduling, and payment processing only. LaunchLink does not itself provide professional services, consultancy, advice, opinions, recommendations, or deliverables of any kind.

The Platform is made available strictly on a business-to-business (B2B) basis. It is not intended for use by consumers, private individuals, or any person acting outside a business or professional capacity. Consumer protection legislation, including the Consumer Rights Act 2015, does not apply to use of the Platform.

2. Eligibility

Companies using the Platform must be legally registered businesses or individuals acting in a business capacity in the United Kingdom and must have full legal capacity and authority to enter into binding agreements.

LaunchLink reserves the right to restrict or refuse access to the Platform based on geographic location, regulatory considerations, or compliance risk. Use of the Platform outside supported jurisdictions is prohibited.

By using the Platform, Companies represent and warrant that:

• all information provided to LaunchLink is accurate, current, and complete;
• they will use the Platform solely for lawful business purposes; and
• they will comply with all applicable laws, regulations, and industry standards, including employment, tax, data protection, and immigration laws.

3. Definitions

For the purposes of these Terms:

• “Platform” means the LaunchLink website, applications, APIs, and all related services.
• “Introduction” means any contact, communication, interaction, meeting, negotiation, or relationship arising directly or indirectly from use of the Platform, whether initiated on or off the Platform.
• “Hire” means any employment, consultancy, freelance, advisory, contractor, internship, or other engagement of an Expert, whether full-time, part-time, temporary, permanent, paid, unpaid, or deferred.
• “Total Compensation Package” means the total economic value provided to an Expert, including (without limitation) salary, fees, bonuses, commissions, profit share, equity, options, warrants, benefits, carried interest, or any other consideration of any kind.
• “Finder’s Fee” means the fee payable to LaunchLink in connection with a Hire.

4. Nature of the Platform and Relationship of the Parties

LaunchLink is not a party to any agreement between a Company and an Expert. Any engagement, contract, or working relationship entered into is solely between the Company and the Expert.

Experts are independent contractors and are not employees, workers, agents, partners, fiduciaries, or representatives of LaunchLink. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between LaunchLink and any Company or Expert.

Companies acknowledge and agree that LaunchLink:

• does not supervise, manage, direct, or control Experts;
• does not guarantee the quality, legality, suitability, or outcome of any engagement;
• does not verify Expert qualifications beyond platform-level checks; and
• bears no responsibility for the acts, omissions, advice, or deliverables of Experts.
• does not owe any fiduciary, advisory, or duty of care obligations to any Company or Expert.

Companies acknowledge and agree that Companies are solely responsible for verifying Expert credentials, suitability, and compliance with applicable laws.

5. Payments

Payments are processed through Stripe Connect or such other third-party payment providers as LaunchLink may designate from time to time.

LaunchLink may deduct platform fees, applicable taxes, chargebacks, refunds, or other amounts owed to LaunchLink. LaunchLink reserves the right to withhold, delay, reverse, or recover payments where reasonably necessary to address disputes, refunds, chargebacks, suspected fraud, compliance obligations, or legal risk.

LaunchLink does not determine, calculate, or advise on the tax treatment of any engagement. Companies are solely responsible for determining and accounting for any VAT, PAYE, withholding tax, or other taxes arising from engagements with Experts.

Chargebacks or payment disputes may result in account suspension or termination.

For the limited purpose of collecting and remitting payments, LaunchLink acts solely as a payment collection agent on behalf of Experts, and payment by a Company to LaunchLink constitutes payment to the relevant Expert, subject to these Terms.

6. Hiring and Finder’s Fees

If a Company Hires an Expert following an Introduction, the Company agrees to pay LaunchLink a Finder’s Fee equal to twenty-five percent (25%) of the Total Compensation Package.

The Finder’s Fee:

• is payable within fourteen (14) days of the Hire commencing;
• applies regardless of whether the Hire occurs on or off the Platform; and
• applies irrespective of the structure, timing, or form of compensation.

Any Hire occurring within twenty-four (24) months of an Introduction, including where contact details, communications, or meetings were exchanged via the Platform, is presumed to have resulted from use of the Platform unless the Company demonstrates otherwise to LaunchLink’s reasonable satisfaction.

LaunchLink may require reasonable documentation to verify engagement terms and compensation. Failure to provide such information constitutes a material breach of these Terms.

Finder’s Fee obligations survive termination of the Company’s account for twenty-four (24) months.

7. Non-Circumvention

Companies must not take any action intended to avoid, reduce, or circumvent LaunchLink’s fees.

Circumvention includes (without limitation):

• engaging Experts outside the Platform following an Introduction;
• misrepresenting compensation or engagement structure;
• delaying or restructuring engagements to avoid fees; or
• using intermediaries or third parties to obscure the source of an Introduction.

LaunchLink reserves the right to recover unpaid Finder’s Fees, reasonable enforcement costs, and to suspend or terminate accounts for circumvention.

8. Cancellations and Refunds

Refunds are governed by the refund policy displayed at the time of booking.

LaunchLink retains sole discretion to:

• approve, deny, or partially grant refunds;
• request additional information before issuing any refund; and
• determine the appropriate resolution of refund requests.

9. Company Responsibilities and Warranties

Companies represent and warrant that:

• they have full authority to engage Experts;
• all engagements comply with applicable employment law, tax law, and regulatory requirements, including (where applicable) the UK off-payroll working rules (commonly referred to as IR35), immigration requirements, and any obligations arising from the use of intermediaries or personal service companies;
• Experts are not misclassified; and
• all engagement terms are lawful and enforceable;
• all interactions with Experts facilitated via the Platform are informational only;
• no legal, financial, tax, investment, or other regulated advice is provided via the Platform; and
• Companies must not rely on any information provided by Experts as regulated or professional advice.

Companies are solely responsible for determining Expert suitability and for all decisions arising from engagements.

Companies must not use the Platform to systematically extract free labour, advice, materials, or intellectual property from Experts without entering into a bona fide engagement. Any misuse of informational conversations to avoid payment or engagement constitutes a material breach of these Terms.

10. Acceptable Use

Companies must not:

• misuse or interfere with the Platform;
• scrape, copy, or reverse engineer Platform systems;
• engage in unlawful, fraudulent, discriminatory, or abusive conduct;
• infringe intellectual property rights; or
• encourage off-platform payments to avoid fees.

11. Disclaimer and No Reliance

LaunchLink does not provide legal, financial, tax, or other regulated advice.

Companies acknowledge that they do not rely on LaunchLink for decision-making and accept full responsibility for verifying Expert credentials, outputs, and suitability.

The Platform is provided on an “as-is” and “as-available” basis, and LaunchLink does not guarantee uninterrupted access, availability, uptime, or error-free operation; and

No fiduciary, advisory, or relationship of trust or confidence is created between LaunchLink and any Company or Expert. Companies acknowledge that they do not rely on LaunchLink in making business, legal, financial, or hiring decisions.

Any ratings, reviews, or feedback displayed on the Platform reflect user opinions only and do not constitute endorsements or verification by LaunchLink.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability which cannot be excluded under English law.

Subject to the foregoing, LaunchLink shall not be liable for:

• loss of profits;
• loss of business or opportunity;
• loss of data;
• reputational damage; or
• indirect or consequential loss.

LaunchLink’s total aggregate liability shall not exceed the fees paid by the Company to LaunchLink in the twelve (12) months preceding the claim.

13. Confidentiality and Data Protection

Companies must maintain confidentiality regarding Platform information and Expert communications.

LaunchLink processes personal data in accordance with UK data protection legislation and its Privacy Policy.

14. Intellectual Property

LaunchLink retains all intellectual property rights in the Platform.

Companies grant LaunchLink a non-exclusive, royalty-free, worldwide licence to use the Company’s name, logo, and non-confidential engagement details for marketing, promotional, and case-study purposes, unless the Company opts out in writing.

15. Disputes Between Companies and Experts

LaunchLink is not responsible for disputes between Companies and Experts and is not a party to their agreements.

LaunchLink may, but is not obliged to, assist with dispute investigations.

16. Indemnity

Companies agree to indemnify and hold harmless LaunchLink from any claims, losses, liabilities, damages, costs, or expenses arising from:

• their use of the Platform;
• engagement of Experts;
• breach of these Terms;
• legal or regulatory non-compliance; or
• infringement of third-party rights.

17. Termination

LaunchLink may suspend or terminate accounts immediately for breach, non-payment, circumvention, misconduct, or legal risk.

Termination does not affect accrued rights, including Finder’s Fee obligations.

Provisions relating to finder’s fees, non-circumvention, confidentiality, intellectual property, limitation of liability, indemnity, disputes, governing law, and jurisdiction survive termination of these Terms.

LaunchLink may temporarily suspend access to the Platform, restrict functionality, withhold introductions, or pause payments while investigating suspected breaches, disputes, or compliance concerns, without liability.

18. Amendments

LaunchLink may amend these Terms from time to time. Material changes will be communicated via the Platform or email. Continued use of the Platform constitutes acceptance of amended Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

20. Force Majeure

LaunchLink shall not be liable for any failure or delay in performance of its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, strikes, labour disputes, pandemics, epidemics, failures of utilities, telecommunications, hosting providers, payment processors, or internet service providers.

During any such event, LaunchLink’s obligations shall be suspended for the duration of the event.

21. Third Party Rights

A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This clause does not affect any right or remedy of a third party which exists or is available apart from that Act.

22. Assignment and Transfer

Companies may not assign, transfer, charge, subcontract, or otherwise deal with any of their rights or obligations under these Terms without LaunchLink’s prior written consent.

LaunchLink may assign, novate, subcontract, or transfer these Terms (in whole or in part) to any affiliate, successor, or acquirer without restriction.

23. Notices

Any notice given under these Terms shall be in writing and may be delivered by email or via the Platform.

Notices to LaunchLink shall be sent to support@launchlink.co.uk.

Notices to Companies may be sent to the email address associated with their account.

Notices shall be deemed received:

• if sent by email, at the time of transmission (unless a delivery failure notice is received); or
• if sent via the Platform, at the time the notice is made available.

24. Waiver

No failure or delay by LaunchLink to exercise any right or remedy under these Terms shall constitute a waiver of that right or remedy.

A waiver shall only be effective if expressly stated in writing and shall not constitute a waiver of any subsequent breach.

25. Entire Agreement and Severability

These Terms constitute the entire agreement between LaunchLink and the Company relating to use of the Platform and supersede all prior or contemporaneous agreements, representations, or understandings.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

26. Contact

Questions should be directed to support@launchlink.co.uk.

LaunchLink Expert Terms and Conditions (UK)
Last updated: 01/02/2026

1. Overview

LaunchLink (“we”, “our”, “us”) provides an online platform that enables professionals (“Experts”) to engage with organisations and individuals (“Companies”) seeking expertise. LaunchLink facilitates introductions, bookings, communications, and payments between Companies and Experts but does not employ Experts and does not provide professional services itself.

LaunchLink does not supervise, direct, or control the services provided by Experts. Any engagement entered into through or following use of the Platform is a direct agreement between the Expert and the relevant Company.

LaunchLink owes no fiduciary, advisory, or duty of care obligations to Experts or Companies and does not assume responsibility for engagement outcomes.

2. Independent Status

Experts act at all times as independent contractors and are not employees, workers, agents, partners, or representatives of LaunchLink or any Company.

Nothing in these Terms creates any employment relationship, agency, partnership, joint venture, or fiduciary relationship between you and LaunchLink or between you and any Company.

You are solely responsible for:

• all tax, National Insurance, VAT (if applicable), and other statutory obligations;
• maintaining any insurance you deem appropriate (including professional indemnity insurance, where relevant); and
• complying with all legal, regulatory, and professional obligations applicable to you.

2.1 No guarantee of work or income

LaunchLink does not guarantee any minimum number of bookings, introductions, engagements, or level of income. LaunchLink has no obligation to offer work or opportunities to you, and you acknowledge that your use of the Platform is non-exclusive.

3. Eligibility

To act as an Expert on the Platform, you must:

• be at least 18 years old;
• have the legal right to work and provide services on a self-employed basis in the United Kingdom;
• provide accurate, complete, and current information on your profile; and
• comply with all applicable UK laws and regulations.

LaunchLink reserves the right to verify your identity, eligibility, and information at any time and to suspend or terminate your account if eligibility requirements are not met.

3.1 Accuracy of information and credentials

You represent and warrant that all information you provide on the Platform (including qualifications, experience, skills, professional background, and availability) is true, accurate, complete, and not misleading.

You acknowledge that LaunchLink does not independently verify qualifications or credentials and accepts no responsibility for their accuracy. Any misrepresentation or omission may result in suspension or termination of your account and forfeiture of unpaid amounts.

LaunchLink does not conduct background, criminal, credit, or professional qualification checks beyond information provided by Experts.

4. Use of the Platform

You agree to use the Platform only for lawful and legitimate purposes and to:

• communicate professionally and respectfully with Companies;
• act honestly and in good faith;
• maintain confidentiality of non-public information; and
• avoid any conduct that may harm LaunchLink’s reputation or the integrity of the Platform.

You must not:

• misuse the Platform or attempt to interfere with its operation;
• scrape, copy, or reverse engineer any part of the Platform;
• submit false, misleading, or unlawful content; or
• engage in conduct that LaunchLink reasonably considers abusive, inappropriate, or damaging.

5. Non-Circumvention and Hiring

You must not attempt to bypass the Platform or avoid fees payable to LaunchLink, including by:

• arranging engagements, continued work, or Hires outside the Platform following an introduction made via LaunchLink;
• encouraging or accepting off-platform arrangements intended to avoid platform fees or finder’s fees; or
• assisting Companies in structuring arrangements to circumvent LaunchLink’s commercial model.

Where LaunchLink reasonably believes this Section has been breached, it may:

• withhold, delay, or recover unpaid amounts;
• suspend or terminate your account; and/or
• take other action permitted under these Terms.

Your obligations under this Section survive termination of your account for 24 months following your most recent introduction to the relevant Company.

6. Payments

All payments are processed through Stripe Connect in accordance with Stripe’s terms and applicable UK financial regulations.

LaunchLink collects payments from Companies and, at its discretion, releases payouts to Experts once:

• the engagement is confirmed as completed; and
• any applicable review, dispute, or refund period has passed.

LaunchLink may deduct a platform service fee or commission before payout.

LaunchLink reserves the right to withhold, delay, or reverse payments where a dispute, complaint, refund request, compliance issue, chargeback, or suspected breach of these Terms arises. LaunchLink’s decision on payment release or withholding is final and binding.

For the limited purpose of collecting and remitting payments, LaunchLink acts solely as a payment collection agent for Experts, and payment by a Company to LaunchLink constitutes payment to the Expert, subject to disputes, refunds, deductions, or compliance requirements.

6.1 Stripe and payout acknowledgements

You acknowledge that:

• payout timing is not guaranteed;
• funds may be frozen, delayed, or reversed due to chargebacks, compliance checks, regulatory requests, or Stripe requirements; and
• Stripe’s rules and dispute processes apply and may override Platform preferences.

7. Disputes

LaunchLink may, at its sole discretion, investigate any dispute or complaint between you and a Company. Following such investigation, LaunchLink may determine the outcome for the purposes of Platform payment handling, including whether payment should be released, withheld, or refunded.

Any determination made by LaunchLink is final and binding solely for the purposes of Platform payment processing and does not prejudice either party’s legal rights or remedies outside the Platform.

LaunchLink may facilitate mediation between Experts and Companies but is not required to do so.

Repeated disputes or complaints may result in suspension or termination of your account.

8. Refunds

If LaunchLink issues a refund to a Company, any related payment to you may be withheld or reversed. Refund decisions are made at LaunchLink’s discretion and are final.

You acknowledge that you are not entitled to payment where a refund is issued.

9. Confidentiality and Data Protection

You must maintain the confidentiality of all non-public information obtained through the Platform and comply with the UK GDPR and the Data Protection Act 2018.

LaunchLink processes personal data in accordance with its Privacy Policy.

9.1 NDAs and confidentiality arrangements

Any non-disclosure or confidentiality agreement is strictly between you and the relevant Company. LaunchLink is not a party to such agreements and bears no responsibility for their execution or enforcement.

10. Conduct, Compliance, and Regulated Activities

You must act with integrity, professionalism, and in compliance with all applicable laws and standards.

You must not:

• provide legal, financial, tax, investment, or other regulated advice through the Platform;
• hold yourself out as authorised or regulated by any professional or regulatory body (including the FCA, SRA, or similar); or
• make financial promotions or representations requiring regulatory authorisation.

All interactions facilitated via the Platform must be informational only, and Experts must not represent that any information provided may be relied upon as regulated or professional advice.

Breach of this Section constitutes a material breach and may result in immediate termination.

11. Intellectual Property

You retain ownership of your content and materials.

You grant LaunchLink a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content as necessary for Platform functionality, promotion, trust and safety, compliance, and moderation.

You must not use LaunchLink’s trademarks or branding without prior written consent.

LaunchLink may remove or restrict access to content where it reasonably believes it breaches these Terms or poses risk to users or the Platform.

12. Limitation of Liability

To the fullest extent permitted by law, LaunchLink shall not be liable for any indirect, consequential, or reputational loss, or for loss of income, profits, or opportunity.

LaunchLink’s total aggregate liability in any 12-month period shall not exceed the total platform fees paid to you in that period.

13. Indemnity

You agree to indemnify and hold harmless LaunchLink from and against any claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms;
• your interactions or agreements with Companies;
• misrepresentation of qualifications or experience;
• advice or information you provide; or
• any regulatory, legal, or employment status claims relating to your activities.

14. Termination

LaunchLink may suspend or terminate your account immediately if it reasonably believes you have breached these Terms, acted in a way that undermines the Platform, or are subject to repeated disputes or refund requests.

You may request closure of your account by contacting support@launchlink.co.uk.

Provisions relating to non-circumvention, payments, limitation of liability, indemnity, confidentiality, disputes, and governing law survive termination of these Terms.

Termination does not affect accrued rights or obligations, and Sections relating to non-circumvention, liability, indemnity, confidentiality, and governing law survive termination.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.

16. Amendments

LaunchLink may amend these Terms periodically. Any material changes will be communicated via the Platform or email. Continued use of the Platform after such notice constitutes acceptance of the updated Terms.

17. Miscellaneous

• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• No waiver: Failure to enforce any provision does not constitute a waiver.
• Assignment: LaunchLink may assign these Terms as part of a merger, acquisition, or restructuring.
• Entire agreement: These Terms and referenced policies constitute the entire agreement between you and LaunchLink regarding the Platform.

18. Contact

For questions regarding these Terms, please contact support@launchlink.co.uk.

If you need a copy of these Terms for your records, use “Print / Save PDF”.